Shipping policy
Shipping Policy
Thank you for shopping with Shantana Jewels! We are committed to delivering your beautiful jewelry safely and promptly. Please review our shipping policy below:
📦 Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been shipped.
🌍 Shipping Rates & Delivery Times
Domestic Shipping (within USA)
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Standard Shipping: 4–7 business days – Free on orders over $50
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Express Shipping: 1–3 business days
International Shipping
We ship worldwide! Delivery times and rates vary based on location.
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Standard International Shipping: 7–21 business days
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Express International Shipping: 5–10 business days
Note: International orders may be subject to customs fees, import duties, or taxes which are the responsibility of the customer.
🚚 Order Tracking
Once your order is shipped, you'll receive a tracking number via email so you can follow your package's journey. If you haven't received your tracking info within 3 days, please contact us at shantaj@gmail.com.
📍 Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
📬 Lost or Delayed Packages
While we do our best to ensure timely delivery, we are not liable for delays caused by postal services, customs, or natural events. If your order appears lost or delayed, contact us and we’ll do our best to assist.